Legal information

Ik999 Privacy Policy — How your information is collected, used, and kept secure

The privacy of your personal information matters deeply to us. This page explains in plain terms what information ik999 collects, why we collect it, and how we keep it secure.

Last Updated: January 2026 Estimated reading time: ~7 minutes
Who This Policy Applies To

This Privacy Policy applies to all users of the ik999 website, mobile app, and related services. By using our platform, you are considered to have accepted this policy.

1

What Types of Information We Collect

Ik999 collects two types of information — what you provide directly, and what is generated automatically as you use the platform. Both categories are used to deliver a better experience for you.

Information You Provide Directly

  • Registration Details: Name, mobile number, email address, date of birth
  • Identity verification (KYC) information: National ID card number, passport, or a copy of your driving licence
  • Payment Information: bKash, Nagad, or Rocket number (full bank account details are not stored)
  • Support conversations: What you share with us via live chat, email, or phone
  • Preferences & Settings: Notification preferences, language settings, responsible betting limits

Automatically collected information

  • Device information: Phone model, operating system, browser type
  • Log data: Login time, IP address, session duration
  • Usage patterns: Which pages you visited and for how long, and which markets you viewed most
  • Transaction History: Deposit, withdrawal & betting records
  • Location Data: Approximate geographic location (for security verification purposes only)

Important: ik999 never stores your full bank account number, credit card number, or PIN. Payment information is stored in encrypted form.

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Identity Information
Name, age, contact number, and email address
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Financial Information
Mobile banking number & transaction history
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Device Information
Device model, OS, and browser type
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Usage patterns
Session duration, pages visited, and preferred markets
2

How Your Data Is Used

Collected data is used only for specific, legitimate purposes. ik999 never sells your data to third parties for advertising.

To provide our services

  • Creating & Managing Your Account
  • Processing deposits and withdrawals
  • Storing Betting History & Results
  • Activating Bonuses & Promotions
  • Providing customer support

For security and compliance

  • Completing Age & Identity Verification (KYC)
  • Adhering to Anti-Money Laundering (AML) policy
  • Detecting Fraud & Unauthorized Access
  • Preventing the use of multiple accounts
  • Complying with international licensing requirements

To improve your experience

  • Quickly identifying technical issues on the platform
  • Showing you relevant offers based on your preferences
  • Improving the speed and performance of the app and website
  • Testing new features (A/B testing)

To Contact You

Important account notifications, transaction confirmations, and — with your consent — promotional messages are sent to your registered mobile number or email. You can opt out of promotional messages at any time.

3

Who Your Information Is Shared With

Ik999 does not sell your personal data. However, limited information is shared with trusted third parties as necessary to deliver our services.

Payment Processor

Information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket. Each of these companies has its own privacy policy that applies.

Game Provider

When you play with Live Casino game providers (such as Evolution Gaming and Pragmatic Play), the necessary data is shared with them — primarily for verifying game results and transactions.

Legal obligations

If law enforcement or a regulatory authority legally requests data, ik999 is obligated to comply. Reporting suspicious activity related to money laundering or fraud to the relevant authorities is also our legal responsibility.

Technology Partners

Trusted technology companies are used for website analytics, security monitoring, and cloud storage services. Data processing agreements are in place with all these partners.

Ik999 never sells or transfers your personal information to advertising networks or third-party marketing companies.

4

How Your Information Is Kept Secure

Ik999 uses industry-leading technology to protect your data. Multiple layers of security are in place so that if one layer fails, the others continue to hold.

  • SSL/TLS Encryption: All communication between you and the website or app is encrypted — no one can intercept it in transit.
  • Data Encryption: Sensitive data stored on our servers is kept in encrypted form
  • Two-Factor Authentication (2FA): An extra layer of security at login
  • Access controls: Within ik999, only authorized staff can access information on a need-to-know basis
  • Regular Security Audits: Third-party experts conduct regular system audits
  • Firewall & DDoS Protection: Protection Against External Attacks
  • Real-Time Suspicious Activity Monitoring: Unusual transactions or login attempts are flagged automatically

That said, no system can guarantee 100% security over the internet. On your end, keep your password strong and contact us immediately if you notice anything suspicious.

5

Cookies and tracking technologies

Cookies are used on the ik999 website and app. A cookie is a small text file stored on your device that helps the site recognize you.

Cookies can be disabled through your browser settings, though turning off essential cookies may prevent certain parts of the website from functioning correctly — particularly the login and payment sections.

6

Your Right to Privacy

You have important rights regarding your personal data, and ik999 respects every one of them.

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Right to Access Your Data
You may request to see what information we hold about you. Submit a request through our support team and you will typically receive a response within 15 business days.
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Right to Correct Your Data
If any of your information is incorrect, you can request a correction. Once your identity has been verified, the relevant details will be updated.
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Right to erasure
After closing your account, you may request deletion of your personal data. However, certain financial records must be retained for a specified period due to legal obligations.
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Right to Object to Processing
You can object to marketing communications or certain types of data processing at any time. Opting out of promotional emails is always an option.
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Right to Data Portability
You can request a copy of the information we hold about you in a machine-readable format. Please note that processing this request may take some time.

To Exercise Any of These Rights support@ik999.best Reach out via email or live chat. Your request will be processed after your identity has been verified.

7

How Long Your Data Is Retained

Different types of information are retained for different periods. The key factors in determining retention periods are service delivery, security, and legal obligations.

  • Account & Identity Information: For the duration the account is active and up to 5 years after closure (for legal compliance)
  • Financial transaction records: 7 years from the date of the last transaction (in accordance with international AML guidelines)
  • Support conversations: 2 years (to assist with any future issues)
  • Analytics Data: Up to 2 years in anonymized form
  • Log Files: 90 days (for security monitoring purposes)
  • Betting History: Full records while the account is active; summary records retained for 3 years after closure

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

8

Protection of Minors' Data

Ik999 is not intended for anyone under 18. We do not knowingly collect information from minors. If we become aware that a minor has inadvertently created an account, that account will be closed immediately and all associated data will be deleted.

A note for parents — if you are logged into your ik999 account on a shared device, please keep it out of reach of children. If you suspect a child has accessed your account, change your password immediately and notify support.

9

Privacy-related contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch using the methods below:

  • Email: support@ik999.best — include "Privacy" in the subject line
  • Live Chat: Click the support button on the ik999 website or app
  • Response time: Typically within 1–3 business days

If the Privacy Policy is updated, this page will reflect the changes. For significant updates, you will be notified via your registered email or an in-app notification.

Why ik999 Can Be Trusted with Your Information

We never compromise on data protection

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SSL encryption throughout

Every connection to the ik999 website and app is SSL encrypted. From login to payment, there is no opportunity for your data to be intercepted at any point.

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Your data is never sold

We do not sell your information to any advertising networks or data brokers. Your data is used solely to provide services to you.

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Expired data is deleted

Once the required retention period ends, data is securely deleted. There is no practice of holding onto old data unnecessarily — that is simply good security.

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Compliance with International Standards

Ik999's data protection practices follow GDPR-aligned standards and comply with the guidelines set by international licensing authorities.

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Strict access controls

Even within ik999, each staff member can only access the data relevant to their role. All access is logged and reviewed on a regular basis.

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A Clear Policy, in Plain Language

Privacy policies have a reputation for being walls of complex legal language — we want to change that. The ik999 policy is written in plain, straightforward English so anyone can understand it.

What You Actually Need to Know About Privacy

When opening an account on an online platform, a natural question comes to mind — "What will you do with my information?" It is a fair question. At ik999, we do not sidestep it — we answer it directly.

Your mobile number and email are used primarily for account verification, transaction confirmation, and support. This information is never passed to advertisers. ik999's business model does not rely on selling ads, so there is simply no reason to sell your contact details.

KYC, or identity verification, can feel uncomfortable for many people. The thought of submitting a copy of your national ID is understandably a concern. However, KYC is a mandatory requirement in the international betting industry — it is in place to verify age and prevent money laundering. At ik999, these documents are stored in encrypted storage and can only be accessed by authorized verification personnel.

There is one important thing to know about payment information: ik999 never stores your full bKash or Nagad PIN. When a payment is processed, an encrypted token is generated — your PIN never reaches ik999's servers. This keeps your mobile banking account completely secure.

Cookies are a common concern, but to be straightforward about it: ik999 cookies are not used to track you for advertising. They mainly serve to maintain your login session, remember your language preference, and keep the platform secure. Data from analytics cookies is used in anonymized form — for example, to understand which pages get the most traffic, not who visited them.

Ik999's policy on data breaches is clear: if a security incident occurs that puts members' data at risk, affected members will be notified as quickly as possible and the relevant authorities will be informed. Transparency is a core principle here too.

A note on third-party game providers: when you play at the Live Casino, the company operating the game (such as Evolution Gaming) can see your gaming data. However, they do not have access to your full personal profile, mobile number, or payment details. This separation is intentional.

While you can request deletion of your data on ik999, certain records must be retained for legal reasons. International AML (Anti-Money Laundering) regulations require that financial transaction records be kept for 7 years. This is not a matter of discretion — it is a requirement under international law.

Finally — protecting your privacy is a shared responsibility. Use a strong password, never share your account with anyone, and stay cautious on public Wi-Fi. ik999 provides the technical safeguards, but your personal vigilance matters just as much.

FAQs

Frequently Asked Questions About Accounts & Betting

The minimum bet amount at ik999 depends on the sport and market. Most Sports Betting markets start from as low as ৳10. For cricket's main markets — such as Match Winner or Toss — bets typically start at ৳10. Minimum amounts for live betting may differ slightly, and maximum limits during live matches are also lower. For casino games, the minimum bet can start from ৳50 depending on the table. Lottery tickets generally start at a minimum of ৳50. To see the exact minimum for a specific market, open that market directly — the limits are displayed automatically. Minimum bet amounts may also vary during promotional offers.

For security reasons, your registered mobile number or email on your ik999 account cannot be changed directly through the app or website's profile settings. To make a change, contact Live Chat support. The support agent will first verify your identity — typically by cross-checking your registered details. Once confirmed, a verification code will be sent to your new number or email address, which you will need to use to complete the update. Please note that the new number or email must not already be linked to another ik999 account. Additional verification may be required for payment number changes, as these are tied to financial security.
Safe & Trusted

Your data is safe at ik999 — join today

You've read the Privacy Policy — now open an account with confidence. Over 50,000 members trust ik999.

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